Refund & Cancellation Policy

Overview

Credits are a virtual utility used inside the Platform. Because credits are consumed immediately when tasks are posted or completed, top-ups are generally non-refundable, subject to the specific cases below. This policy is issued in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

1. UPI top-ups

If a top-up order is rejected by admins (invalid UTR, mismatched amount, duplicate UTR), no credits are added — you should raise the reversal directly with your UPI app or bank; we do not receive those funds.
If your UPI top-up was credited to us in error (e.g. wrong reference), contact the Grievance Officer within 7 days with the UTR and screenshot; verified erroneous transfers will be refunded to the source UPI ID within 7–10 working days.
Credits added by a verified top-up are non-refundable but can be spent on tasks or withdrawn as a payout under the payout rules.

2. Task escrow (advertisers)

You may cancel a task while it has no submissions; the full escrow returns to your wallet instantly.
Once submissions exist, remaining unfilled slots can be cancelled and refunded, but escrow attached to open submissions is held until those submissions are reviewed or auto-approve at 48h.
Rejected submissions release their escrow back to your wallet automatically.

3. Worker earnings

Approved earnings are final. If admins later reverse an approval due to detected fraud, the corresponding credits are clawed back and the worker may face additional restrictions.

4. Payouts (wallet → UPI)

A payout request debits your wallet at the moment of request (held pending).
If we reject the payout (KYC failure, suspected fraud, UPI ID mismatch), the credits are returned to your wallet in full.
Once a payout is marked paid and the UPI transaction succeeds, it is final. A UPI transfer that fails at the bank is retried or refunded to your wallet.

5. Promotional credits

Signup bonus, referral bonus and daily-streak credits are promotional and may be forfeited if we detect abuse. Their monetary equivalent is not refundable in cash.

6. How to request a refund

Email the Grievance Officer with your registered email, the order ID / UTR / submission ID, and a brief description. We acknowledge within 48 hours and resolve within 15 working days as required under the Consumer Protection (E-Commerce) Rules, 2020.

7. Chargebacks

Because UPI is a push-payment mechanism initiated by the payer, chargebacks are handled through your UPI app / bank. Fraudulent chargeback claims after credits have been consumed are prosecutable and will result in account termination.