Grievance Officer
Last updated: July 2026
Statutory contact
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (r.3(2)) and the Digital Personal Data Protection Act, 2023, MacroCraftOps designates the following officer for user complaints, data-rights requests, and takedown notices.
Grievance Officer
- Designation
- Grievance Officer, MacroCraftOps
- grievance@macrocraft.fun
- Working hours
- Mon–Sat, 10:00–19:00 IST
Please include your registered email, a short description, and any relevant IDs (task ID, submission ID, order ID, UTR) so we can respond faster.
Response timelines
- Acknowledgement: within 24 hours.
- Resolution of grievance: within 15 days of receipt (IT Rules 2021).
- Removal of unlawful content: within 36 hours of a valid takedown notice.
- Data-rights request (access / correction / erasure): within 30 days of verification.
What we can help with
Account access issues, wrongful bans or credit clawbacks, refund and payout disputes, privacy / data-rights requests, content takedown notices, copyright / trademark complaints, and law-enforcement requests through recognised channels.
Escalation
If you are not satisfied with the response, you may escalate to the Grievance Appellate Committee constituted under IT Rules 2021, or to the Data Protection Board of India for data-rights issues. See our Contact page for general support.