Help center

How MacroCraftOps works

Everything you need to know about earning, spending, topping up, and staying safe on the platform.

Credits basics

What are credits?+

Credits are the platform's internal currency. Earn them by completing tasks, referring friends, or daily check-ins. Spend them by posting your own tasks or converting to INR via UPI payout.

Do credits expire?+

No. Credits stay in your wallet until you spend or withdraw them.

What's the platform fee?+

10% is deducted from the reward when a submission is approved. Advertisers see the total upfront cost before posting.

Doing tasks (earning)

How do I claim a task?+

Open the task, click Reserve a slot. You have 30 minutes to submit proof before the slot auto-releases.

What proof do I upload?+

A clear screenshot showing the completed action + your public handle/username on the target platform. Cropped, obviously edited, or reused screenshots are auto-flagged.

When do I get paid?+

The moment the advertiser approves — credits land instantly. If the advertiser doesn't review within 48 hours, the submission auto-approves.

My submission was rejected. What now?+

You can appeal any rejection from the task page. An admin reviews the appeal independently of the advertiser.

Posting tasks (advertising)

How much does it cost?+

Reward × slots. Credits are locked in escrow the moment you post — workers can only be paid from this escrow, so you can never be over-charged.

How do I review submissions?+

Open your task → each submission has Approve / Reject buttons and fraud signals (reused screenshots, duplicate handles, worker's prior rejections).

Can I cancel a task?+

You can close a task at any time. Unused escrow returns to your wallet automatically.

UPI top-up & payout

How do I add credits with UPI?+

Wallet → Buy → pick a pack → scan the QR or copy the UPI ID → after paying, submit the UTR (transaction reference). An admin verifies and credits your wallet, usually within a few hours.

How do payouts work?+

Wallet → Payout → enter your UPI ID + amount (min 500 credits). Credits are held immediately. Once an admin approves and pays, you get a notification with the payout reference. Rejected payouts are refunded to your wallet.

Why was my UTR rejected?+

Most common reasons: wrong reference code, mismatched amount, UTR already used, or payment not received on our side. Contact support with the payment screenshot.

Security & fraud

How is my balance protected?+

Every credit movement runs inside a server-verified Postgres function inside a transaction. There is no client-side balance mutation — it's mathematically impossible to over-spend or double-earn.

What happens to fraudsters?+

Multi-accounting, fake proofs, and UTR replays are auto-flagged and banned. Credits earned via fraud are clawed back. Bans are audit-logged and reviewed by superadmins.

Can I lose credits?+

Only if you spend them (posting a task) or a fraudulent submission you made gets rolled back. Approved earnings are final.

Reputation & referrals

How does my rating work?+

Advertisers can rate approved submissions 1–5 stars. Your average shows on your public profile and helps advertisers approve you faster.

How much do I get for referring?+

25 credits per friend who signs up with your code. Your friend also gets their 50-credit signup bonus. No cap.

Daily bonus?+

Check in daily for 5 credits — the streak grows the bonus up to 25/day. Miss a day and the streak resets.

Trouble shooting

Rate limit error+

Some actions (UTR submits, payout requests, order creates) are rate-limited to prevent abuse. Wait a bit and retry.

I can't log in+

Try email OTP (passwordless) from the auth page. Still stuck? Contact support from your registered email.

Something looks wrong on the site+

Refresh — the app has a background retry. If it persists, report it via support with the URL and a screenshot.

Still stuck?

Reach out from your registered email — we usually reply within a day.